• Public Workshops
• Training for Trainers
  • Situational Leadership II
  • Situational Frontline Leadership
  • Situational Team Leadership
  • Situational Self Leadership
  • Coaching Essentials for Leaders
  • Legendary Service
  • Leading People Through Change
  • Whale Done!
  • DISCovering Self and Others
• On-Site Training

Legendary Service is defined as consistently delivering ideal customer service that keeps people coming back and results in a competitive advantage for the organization. The program uses the concept of “I CARE” to teach the essentials of providing Legendary Service.

Legendary Service focuses on the customer service providers (a one-day program for all associates) and what they can do individually in their jobs to provide better service and take more of a lead to serve customers. The half-day managers program is geared to the service champions or leaders in the organization and what they need to do to provide the framework and leadership to create an organization that will be known for its Legendary Service.

Who Should Attend

• Leaders, trainers, and facilitators who want to create customer loyalty through consistent delivery of ideal service

Participants Learn To:

• Provide the framework and leadership to create an organization known for its Legendary Service
• Develop a department service vision that relates to the company’s vision
• Teach how to be attentive and responsive to their internal and external customers
• Create a culture of service in their company
• Define their role in the implementation of Legendary Service within their organization

Program Format

Legendary Service is defined as consistently delivering ideal service that keeps customers coming back and results in a competitive advantage for the organization. Five modules reflect the following themes:

• Ideal Service—delivering day-to-day great customer service by acting on the belief that service
  is important
• Culture of Service—communicating a strong vision and values that guide behavior and support a customer-focused environment
• Attentiveness—knowing your customers and their personal preferences and delighting them by offering choices based on their wants and needs
• Responsiveness—demonstrating a willingness to serve customers and fulfill their individual needs
• Empowerment—taking the lead to respond to your customers quickly and effectively