• Public Workshops
  • Situational Leadership II
  • Situational Frontline Leadership
  • Situational Team Leadership
  • Situational Self Leadership
  • Coaching Essentials for Leaders
  • Legendary Service
  • Leading People Through Change
  • Whale Done! The Power of Positive Relationships
  • DISCovering Self and Others
• Training for Trainers
• On-Site Training

Legendary Service^® is defined as consistently delivering ideal service that keeps customers coming back and results in a competitive advantage for the organization. The program uses the concept of “I CARE” to teach the essentials of providing Legendary Service.

Legendary Service focuses on the service providers (a one-day program for all associates) and what they can do individually in their jobs to provide better service and take more of a lead to serve customers.

Who Should Attend

• Service providers who want to provide better service and take more of a lead to serve customers

Participants Learn To:

• Recognize the importance of ideal service and its value to the organization
• Develop a personal service vision
• Identify skills to communicate more effectively
• Expand sources of empowerment
• Create an action plan for delivering Legendary Service to customers

Program Format

Legendary Service is defined as consistently delivering ideal service that keeps customers coming back and results in a competitive advantage for the organization. The five modules reflect the following themes:

• Ideal Service—delivering day-to-day great customer service by acting on the belief that service
  is important
• Culture of Service—communicating a strong vision and values that guide behavior and support a customer-focused environment
• Attentiveness—knowing your customers and their personal preferences and delighting them by offering choices based on their wants and needs
• Responsiveness—demonstrating a willingness to serve customers and fulfill their individual needs
• Empowerment—taking the lead to respond to your customers quickly and effectively