• Situational Leadership^® II
• Situational Leadership II Virtual
• Situational Frontline Leadership
• Situational Team Leadership
• Situational Self Leadership
• Situational Self Leadership Virtual
• Coaching Essentials for Leaders
• Legendary Service
• Leading People Through Change
• Leading Virtually
• Teaming Virtually
• DISCovering Self and Others

Legendary Service^® is defined as consistently delivering ideal service that keeps customers coming back and results in a competitive advantage for the organization. The program uses the concept of “I CARE” to teach the essentials of providing Legendary Service.

Legendary Service focuses on the service providers (a one-day program for all associates) and what they can do individually in their jobs to provide better service and take more of a lead to serve customers.

Who Should Attend

• Service providers who want to provide better service and take more of a lead to serve customers

Participants Learn To:

• Recognize the importance of ideal service and its value to the organization
• Develop a personal service vision
• Identify skills to communicate more effectively
• Expand sources of empowerment
• Create an action plan for delivering Legendary Service to customers

Program Format

Legendary Service is defined as consistently delivering ideal service that keeps customers coming back and results in a competitive advantage for the organization. The five modules reflect the following themes:

• Ideal Service—delivering day-to-day great customer service by acting on the belief that service
  is important
• Culture of Service—communicating a strong vision and values that guide behavior and support a customer-focused environment
• Attentiveness—knowing your customers and their personal preferences and delighting them by offering choices based on their wants and needs
• Responsiveness—demonstrating a willingness to serve customers and fulfill their individual needs
• Empowerment—taking the lead to respond to your customers quickly and effectively