Authors: Ken Blanchard and Barbara Glanz

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The Simple Truths of Service is an unforgettable true story about a young man with Down Syndrome named Johnny, who changes the culture of a grocery store by being creative and giving the customers more than they expect.

Best-selling authors Ken Blanchard and Barbara Glanz have written a book that your company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this beautifully illustrated book will become a customer-service classic.

The Simple Truths of Service tells stories that are all about creating memories, building relationships, using your unique gifts and caring for people. It is a book full of simple yet powerful truths about what happens to customer loyalty when people serve their clients from their heart.

Creative Ideas to Use This Book:

• As a gift to all your employees to show them that EVERYONE can make a difference
• As a holiday or year-end gift to all your customers or suppliers

Here is what people are saying about the new book

"Want a healthy bottom line? Give your customers great service. Want to know how? Read this book!"
—Harvey Mackay,
Author of Swim with the Sharks Without Being Eaten Alive

"This book offers practical, usable and critical advice for all organizations through real life stories about how the power of service can impact customer loyalty."
—C. Manly Molpus,
President and CEO, Grocery Manfacturers of America

"The toughest job in customer service is motivating ordinary people to do extraordinary things day in and day out. If you're wondering how to get this done, this book is for you. By blending remarkable stories with practical advice, the authors will inspire you, supercharge your team, and then give you the tools you need to do it. "
—Tim Hammonds,
CEO and President, Food Marketing Institute