Webinars
Upcoming Webinars
Sep 23, 2010
The Manager's Tool Kit, Part One: Listening and Feedback
The Manager's Tool Kit, Part One:
Listening and Feedback
Thursday, September 23, 2010
9:00–10:00 a.m. Pacific Time, 12:00–1:00 p.m. Eastern Time
5:00–6:00 p.m. UK Time, 4:00–5:00 p.m. GMT
Presenter: Dr. Vicki Halsey, Senior Consulting Partner,
The Ken Blanchard Companies
Proactive listening and the ability to deliver feedback effectively are two of the most important skills managers can develop for building trust and creating a supportive environment for direct reports. Yet in both cases, managers often overestimate their ability to listen attentively and deliver feedback objectively. In this webinar, Blanchard Senior Consulting Partner and author Dr. Vicki Halsey will show managers how to improve their skills in both areas in a way that leaves direct reports feeling heard and that helps them to focus on improving performance.
Participants will learn:
- How to attend to nonverbal behaviors, ask questions, and reflect feelings that create clarity and connections
- How to deliver nonjudgmental feedback that provides objective information about results and outcomes
- How to provide praise to encourage desired behaviors and how to provide redirection when necessary
Don't miss this opportunity to develop an organization-wide understanding of how providing effective feedback, combined with good listening skills improves trust and respect between leaders and the people they lead. The result is motivated and engaged employees who perform at a higher level because they feel cared for and supported.
