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Challenging Conversations
Resolve Conflict and Unleash Creativity
Communicating honestly with a focus on desired results can be tough at times—particularly when you need to deliver a difficult message, give performance feedback, or confront challenging behavior. It’s especially hard to deal with anger, silence, or tension. However, navigating your way through these situations is key to being able to resolve conflict and promote creative problem solving.
Challenging Conversations is a half-day training program based on the flexible five-step SPEAK Model. It will help you learn to communicate without alienating others and listen even if you are “triggered” by what you are hearing.
Issues Addressed
- Reluctance and lack of skills to effectively deal with challenging, intense, or emotionally charged conversations
Outcomes
- A willingness to initiate challenging conversations that surface conflict and transform difficult emotions into productive energy
- Greater confidence in delivering difficult messages, giving tough performance feedback, or confronting challenging behavior
- Enhanced communication skills that increase competence, motivation, and confidence among direct reports and lead to improved morale
- Increased productivity and employee retention
- Quicker resolution of performance issues; fewer grievances and disciplinary issues
- Reduced tension, friction, and sabotage
- Improved interpersonal communication skills in and beyond the workplace
Program Delivery Options
The Challenging Conversations Program can be purchased before any type of training with Blanchard, as an additional item within the training, or after the training as a stand-alone item to provide reinforcement and skill enhancement.
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Keynote Speakers
Sustainability
Sustainability describes the learning process and activities that need to occur before, during, and after training to ensure on-the-job application of new behaviors that are required to maximize the probability of achieving business results. There is a vital link between learning and development, your business issues and strategic goals, and accountability. It rests with having a sustainability strategy for turning learning into behavior.
Coaching to Support Learning
Communication Skills for Managers and Individual Contributors