Relationship-Building Basics
Every day in every workplace, we encounter people who don’t listen or who can’t communicate well. Many of them avoid conflict and therefore avoid giving feedback altogether, especially when the feedback is difficult to deliver. Mastering the art of building trust, listening, giving feedback, and challenging conversations is crucial to having successful relationships at work and at home—for individuals and especially for managers.
 Building Trust
The Blanchard Building Trust program creates awareness of and sensitivity to the behaviors that influence trust and teaches trust building and sustaining strategies.
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 Listening
This training program will help participants learn to listen with the intent of being influenced and help them master the skills of nonverbal listening—inquiring, paraphrasing, and summarizing feelings.
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 Giving Feedback
Feedback is a critical element in coaching and developing others. To give effective feedback, people need to develop some very specific communication skills.
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 Challenging Conversations
Challenging Conversations helps participants learn to communicate without alienating others and listen even if they are “triggered” by what they are hearing.
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