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Client Results.

TAYLORMADE-ADIDAS GOLF

Valuing Every Single Customer
Global golf equipment and apparel company improves call center response rates, increases on-time delivery of special orders, and raises overall customer satisfaction scores in line with status of being a world-class product manufacturer.

 

ignite! Newsletter

Each month ignite! explores a different topic designed to help HR, L&D, and training professionals improve productivity, employee engagement, and customer retention by exploring best practices in management training and leadership development.

 

January 2012

Take a proactive approach to improve your
work environment

Work used to be a lot more fun. Companies were looking up and looking out. There was a lot more growth and a lot more opportunities inside and outside of organizations. But today's economic situation has created a long-term change in the work environment and some resulting resentment and control issues among employees that is going to require extra attention and new ideas on the part of leaders.

This passive-aggressive behavior is popularly known as “quitting and staying” and it happens anytime you combine a large number of employees with limited opportunities together with unresponsive management. On the surface, everything seems to be going along okay, but underneath tensions and emotions are anything but tranquil. It’s a difficult situation for leaders because it is hard to get a handle on. People are not overtly working against company goals and initiatives—they just aren’t working as hard toward them.

It’s a normal reaction, but that doesn’t mean it can be left unaddressed. It’s not healthy to have people working just for a paycheck. Leaders need to take direct action to identify where people are feeling disaffected and work hard to reenergize the passion and motivation that still exists.

Explore the January 2012 Issue of Ignite!

 

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