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Client Results.

TAYLORMADE-ADIDAS GOLF

Valuing Every Single Customer
Global golf equipment and apparel company improves call center response rates, increases on-time delivery of special orders, and raises overall customer satisfaction scores in line with status of being a world-class product manufacturer.

 

ignite! Newsletter

Each month ignite! explores a different topic designed to help HR, L&D, and training professionals improve productivity, employee engagement, and customer retention by exploring best practices in management training and leadership development.

 

May 2012

Putting Fear and Apathy on the Back Burner

It seems as if managers and employees these days are just treading water in their jobs and waiting for the economy to turn so that they have more choices and options.

"People are stuck in place, not particularly happy with the way things are, but staying put because they don't have any better options. For the most part, people are keeping their heads down and keeping their mouths shut, and doing what they need to do to get by," says Bob Glaser, a senior consulting partner with The Ken Blanchard Companies.

It’s a "quit and stay" mentality that has been hard for leaders to address. The tools the've used in the past to motivate performance—pay raises, promotions, etc.—are no longer available. Instead of the usual extrinsic motivators, leaders and managers have been forced to try and find new ways of creating an engaging work environment.

Explore the May 2012 Issue of Ignite!

 

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